This policy was informed by review of comparable AI SaaS refund policies: ChatPRD (generally non-refundable, billing errors reviewed manually), Jasper AI (7-day refund window with proactive contact required), ChatGPT Plus / Claude Pro / Gemini Advanced (no prorated refunds, access to period end), Copy.ai (5-10 day window), and Template.net AI. EU Consumer Rights Directive (14-day cooling-off period, June 2026 cancel button requirement) and FTC click-to-cancel guidance informed the cancellation provisions.
Read this first — the key points before the full policy.
Prescope™ offers 2 free sessions per month on the free tier — no credit card required. We strongly recommend using the free tier before subscribing to a paid plan. Subscribing indicates your acceptance of this refund policy.
Prescope LLC operates a generally non-refundable subscription model, consistent with industry standard practices for AI-powered SaaS products. This is consistent with the refund policies of comparable products including ChatPRD, ChatGPT Plus, Claude Pro, and Gemini Advanced.
The Service provides immediate access to AI-powered features upon subscription. Because you have access to the full Service the moment your subscription is processed — and because we incur real infrastructure costs (Anthropic API calls, Vercel hosting, Clerk authentication) regardless of whether you use the Service — refunds are not offered for standard subscriptions except in the specific circumstances listed in Section 3.
Monthly subscriptions are billed in advance on a monthly recurring basis through Stripe. Your billing date is the date of your initial subscription. If you subscribe on the 15th, your next billing date is the 15th of the following month.
Annual subscriptions are billed once per year in advance. The annual plan saves $38 compared to 12 months of monthly billing. Annual plans renew automatically on the anniversary of your subscription date unless canceled before the renewal date.
Both monthly and annual plans renew automatically. You will receive an email reminder from Stripe before annual plan renewal. To prevent renewal, cancel your subscription through your Stripe billing portal before your renewal date. We recommend canceling at least 5 days before your renewal date — payment processors may initiate charges up to 72 hours before the renewal date.
The free tier (2 sessions/month with Google Sign-In) does not involve any payment and is not subject to this refund policy. No credit card is required for the free tier.
Prescope LLC will issue refunds or account credits in the following specific circumstances:
If your payment method was charged twice for the same subscription period, we will refund the duplicate amount in full. Email info@prescopesolutions.com within 30 days of the duplicate charge with your account email, charge date, and amount. We will verify through Stripe and process the refund within 5 business days.
If you were charged an incorrect amount due to a billing error on our part (not a plan change you initiated), we will refund the difference. Common examples:
If a verified technical failure on our part prevented you from accessing any paid features of the Service for more than 72 consecutive hours, you may request a prorated credit for the affected period. This does not apply to planned maintenance, Anthropic API outages or third-party service interruptions beyond our control, or issues caused by your browser, device, or internet connection.
If your payment method was charged without your authorization, contact us immediately at info@prescopesolutions.com and contact your bank or card issuer. We will cooperate with fraud investigations and process refunds for verified unauthorized charges.
If you are located in the European Union or European Economic Area, you have a 14-day right of withdrawal from the date of your subscription under the EU Consumer Rights Directive. You may cancel your subscription and receive a full refund within 14 days of subscribing, unless you have already used the Service (generated AI outputs, accessed paid features, or exported content).
If you expressly requested immediate access to the Service at subscription and have used paid features, your right of withdrawal is waived for the portion of the service consumed, and we may deduct a pro-rata amount for usage before the refund date.
To exercise your EU right of withdrawal, email info@prescopesolutions.com within 14 days of subscribing with the subject line "EU Right of Withdrawal" and your subscription details. We will process your request within 14 days.
From June 2026, consistent with EU Directive (EU) 2023/2673 requirements, you may also cancel through your Stripe billing portal, which includes a cancellation function that satisfies the EU cancel button requirement.
In exceptional circumstances not covered above, we may — at our sole discretion — review refund requests on a case-by-case basis. Submitting a request does not guarantee a refund will be issued. Discretionary reviews are rare and should not be treated as a standard or expected refund path.
The following situations are explicitly not eligible for refunds, consistent with industry standard AI SaaS refund policies (ChatPRD, ChatGPT Plus, Claude Pro, Gemini Advanced):
Prescope LLC operates as a lean single-product company. Our infrastructure costs (Anthropic API, Vercel hosting, Stripe processing) are incurred immediately when you subscribe, regardless of usage. A liberal refund policy would make the $19/month subscription unsustainable. We offset this by providing a genuine free tier (2 sessions/month) so you can evaluate the product before committing.
You may cancel your Prescope™ subscription at any time. Cancellation stops future charges — it does not entitle you to a refund for the current billing period (except for EU/EEA users within the 14-day window).
Cancel at least 5 business days before your renewal date. Payment processors may initiate the renewal charge up to 72 hours before your billing date. Canceling the day before renewal may not prevent the next charge from processing. We cannot reverse a charge once it has been initiated by Stripe, even if you cancel the same day.
If you cancel an annual plan mid-year: you retain access until your annual renewal date and are not charged again. No refund is issued for the unused portion of the annual period (except for EU/EEA users within 14 days of subscription or renewal). To avoid annual renewal charges, cancel at least 5 days before your annual renewal date.
To request a refund for an eligible situation (Section 3):
We strongly encourage you to contact us before filing a chargeback with your bank or card issuer. Chargebacks are appropriate for unauthorized charges (fraud) but not for subscription charges you authorized and received. Filing a chargeback for an authorized subscription charge constitutes "friendly fraud" and may result in:
If you have a legitimate concern, email info@prescopesolutions.com first. We resolve genuine billing errors promptly and fairly.
For reference, here is how Prescope's refund policy compares to comparable AI SaaS products:
| Product | Refund Policy | Window | Key Notes |
|---|---|---|---|
| ChatPRD | Generally non-refundable | None standard | Billing errors reviewed manually at discretion |
| ChatGPT Plus | No prorated refunds | None standard | Access to period end; no exceptions for unused time |
| Claude Pro | No prorated refunds | None standard | Same as ChatGPT Plus model |
| Gemini Advanced | No prorated refunds | None standard | Access to period end; Google-standard policy |
| Jasper AI | 7-day window | 7 days | Must contact support proactively; not automatic |
| Copy.ai | Limited window | 5-10 days | Consumer-friendly but still discretionary |
| Prescope™ | Non-refundable + specific exceptions | EU 14-day statutory; billing errors | Free tier available; contact required for exceptions |
We may update this Refund and Cancellation Policy from time to time to reflect changes in applicable law (including EU Consumer Rights Directive amendments), Stripe payment processing policies, or our business practices. Material changes will be communicated via email to registered users at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.
For all refund and billing inquiries: